OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
236 ratings and 110 comments received in the last 90 days.
28 March 2024
Everything was well organized. Despite arriving at the showroom a lot earlier than agreed, I wasn't made to wait. Very helpful sales staff indeed.
28 March 2024
Although the sales rep, Phillip Cuffe, who served me only joined BMW on the day I purchased my car, he was very patient in finding out and explaining to me how various functionalities work. I was particularly impressed with his after-sale service.
24 March 2024
Collection was informative and thorough, Stuart once again spent a lot of time with us and the reveal of the car was very exciting.we are very happy that the car looks and drives beautifully.
23 March 2024
Extremely happy! Justin Matthews is an amazing sales rep. Walked me through every step of the way to obtaining my car.
20 March 2024
Excellent service, from first placing my order to receiving my vehicle. 10/10
19 March 2024
The car was damaged by the dealership just prior to collection. It is now away being repaired. This ruined the collection experience and was very disappointing. Once the car has been repaired it will no longer feel new.
14 March 2024
Perfect
14 March 2024
Very happy with the service provided. Stuart is always extremely helpful.
07 March 2024
Very satisfied.
24 April 2024
The person who phoned after the work was completed, was very helpful and informative and took time to explain details relating to my query.
24 April 2024
I requested that the software update be done on my booking form, again in an email and verbally to the service team - again on the online check in and then finally verbally as I checked in. Told on collection not done and no record of my request
24 April 2024
Very professional
24 April 2024
The Service reception was very efficient and all communications were timely and easy to understand. Darren was extremely helpful and knowledgeable.
22 April 2024
I had an issue with my lease car failing its MOT and the staff done their upmost to help fix the issue and let me use a courtesy car on the day.
22 April 2024
The service was very good, very helpful staff,
22 April 2024
Easy to deal with.
22 April 2024
Always had good service from BMW stansted
19 April 2024
Mainly due to the outstanding personal customer service by Stuart in the sales team. He went over and above to help me and make it so positive. All the team were professional and friendly.
18 April 2024
Group 1 BMW Stansted went above and beyond to diagnose and rectify the issue with my car. I was also given a loan vehicle while my car was being repaired which helped enormously.
21 April 2024
Stuart Taylor the Sales Representative provided an excellent service throughout the process and was on hand to assist with any queries