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The service advisor was defensive, lacked understanding to the root issue. Asked to pre pay diagnostic fees when what I was asking for would have been picked up on a visual check.
they did the work and what I asked
All went smoothly
Very bad experience wont be using this place again
Reasons given above
I had to take the car back due to engine oil light failure.
Service was completed on time. Payment was taken by phone which speeded up the collection process.
I had 3 issues with the car: radiator grill not closing, headlight function and clicking with the rear wiper. The rear wiper issue wasn't addressed and I was promised a call back. This call didn't happen.
It was an Oil Service and I had some mudflaps fitted. It took a little longer than expected (3 hours) and I think a progress update after 90 mins would be good as I was sitting in the showroom waiting. The staff were very efficient and helpful.
i still had an outstanding issue with the bumper on my car
As above, can't get through and when I do I feel like I'm being palmed off and rushed off the phone
I had service and MOT the car failed on a tyre and they couldnt get a tyre for 3 days
Shocked at cost levied to replace a front parking bulb. £50 incl of vat apex. Whilst I gave permission to do the work I was not quoted a price prior to the work being undertaken.
Just serviced but message about next service still giving incorrect info.
The staff were very friendly and helpful and I was happy with the work done.
I got the service I paid for.
Completed the service in the time they promised
Car could've been cleaner a few streaks on the glass
Admin staff in the servicing department need to be less focussed on adding extra work; and therefore costs, by making apparently exagerated statements about the work that needs to be done before that car can get throug the MOT.
Car mot and check carried out including service wash
Polite and proactive staff and a quick service
Service was pretty expensive and the MOT was done late in the day and initially the MOT failed without time to fix it in time for me to collect the car
Prompt, efficient, polite service. Very impressed
Excellent service. Really prompt.
Excellent service. The service receptionist/service advisor was brilliant, so efficient, polite and well mannered.
Very efficient at check in. Did exactly what I wanted in the service.
Life is full of little challenges and they deal with things in a great way always putting their customer first
See the above.
They replaced headlight under insurance claim, and they could not adjust the headlight. They told me that it was correctly positioned when it was not. Had to have a non BMW align the headlight for me. Also the customer service was terrible!
Poor service booking
You did seem to be short staff at the time how ever people I met were pleasant
booking was quick, and i was able to book a specified time
Not enough communication to keep us informed of what was going on when our vehicle was in for repair much longer than expected. I did get a 'vehicle health check' video report which had nothing to do with the main problem
Always a good service
All work was completed to the high standard i expect
Professional and informative staff
We are always pleased with the BMW service @ Barons Bishops Stortford
Service advisor friendly and well informed. Service completed ahead of schedule Reasonable cost
I told the service dept my car squeaked. When I collected it I was told I would need to book it in again and it would probably not be covered under warranty as my car had only done 8,000 miles and probably needed brakes cleaned!
The car was subject to a recall. When I picked the car up all the settings for seats radio phone etc had all been deleted. I was not told about this
Workshop inspection not connected with Service team. Thought I had approved replacement of wiper but my response didn't go anywhere
Everything went well. + had my car vacuumed and washed ????
The service provided was excellent
Wait in service was completed in under the time estimate given.
All re the recall was good and helpful staff ... as soon as a problem after a couldn't care less attitude
your always to busy to engage with the customer
You always create a friendly and professional environment
I have been using this dealership for a number of years and have always been satisfied with the results.
Small issue as to MOT pass/fail.
To ask one to top up petrol used when one pays a loan fee is mean if mileage is minimal
Everything finished on time
Everything seemed to go well but as I'm not a mechanic I can't tell what was or wasn't done on the service other than the service warning light has gone off.
I gave you this score because you did very well and there is always room for improvement.
Great service Ian top man nothing to much trouble
The service was completed ok, but since I got my car back my infotainment system restarts every 30 seconds or so.
Very poor and misleading information. Contacted at 6.20 pm to tell me my car was ready BUT 'we close in 10 mins'! I did collect the car at 6.40 but discovered the driver's floor mat covered in large oily boot marks. Not the service I expect.
Overall the service provided us to a good standard
The service that you gave me was 10/10
No papers and very little reading matter in the waiting area
I didn't receive any confirmation that the recall works were completed successfully. Also the car was damaged on return, I notified Katie Mason and provided a photograph and was told I would receive a call from the manager on his return from holiday.
I said I'm considering replacing my car so I asked for a valuation. It was not done. I was shocked, when I asked why the valuation had not been carried out, to be told "we're not really interested in 42,000 mile cars"...! Now looking at Audi instead
Barons Stansted have looked after my BMWs for the past 5 years, and I've never had an issue with them. Prompt, courteous, keep you posted on progress and pleasant surroundings (and coffee) if you decide to wait on site for your vehicle.
Treated with courtesy.
Good all round experience
worked hard to find a vehicle for me but took a quite a while in showroom
It was a great buying experience the salesman was excellent no pressure to buy just helping with the process.
The salesperson and facilities were excellent, I could not fault them or recommend any improvement.
Barry & David went the extra mile to get the sale completed.
thought the cleaning of the car was poor. Marks on the interior and dust on the dashboard.
i've dealt with the same salesman for 11 years now
Friendly efficient and easy.
See above - not too much sales pressure, but all necessary information given in a friendly and knowledgeable manner
All the above was very good
Hannah has been great from start to finish.
The overall service was great, from when we first walked into the showroom and meeting Jack Johnson, to Jack Benstead taking us for a test drive and to Simon Hewson closing the deal, was just a good purchasing experience for us.