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I told the service dept my car squeaked. When I collected it I was told I would need to book it in again and it would probably not be covered under warranty as my car had only done 8,000 miles and probably needed brakes cleaned!
The car was subject to a recall. When I picked the car up all the settings for seats radio phone etc had all been deleted. I was not told about this
Workshop inspection not connected with Service team. Thought I had approved replacement of wiper but my response didn't go anywhere
The service provided was excellent
Everything went well. + had my car vacuumed and washed ????
Wait in service was completed in under the time estimate given.
your always to busy to engage with the customer
All re the recall was good and helpful staff ... as soon as a problem after a couldn't care less attitude
I have been using this dealership for a number of years and have always been satisfied with the results.
You always create a friendly and professional environment
Small issue as to MOT pass/fail.
To ask one to top up petrol used when one pays a loan fee is mean if mileage is minimal
Everything seemed to go well but as I'm not a mechanic I can't tell what was or wasn't done on the service other than the service warning light has gone off.
Everything finished on time
Great service Ian top man nothing to much trouble
I gave you this score because you did very well and there is always room for improvement.
The service was completed ok, but since I got my car back my infotainment system restarts every 30 seconds or so.
Very poor and misleading information. Contacted at 6.20 pm to tell me my car was ready BUT 'we close in 10 mins'! I did collect the car at 6.40 but discovered the driver's floor mat covered in large oily boot marks. Not the service I expect.
Overall the service provided us to a good standard
No papers and very little reading matter in the waiting area
The service that you gave me was 10/10
I didn't receive any confirmation that the recall works were completed successfully. Also the car was damaged on return, I notified Katie Mason and provided a photograph and was told I would receive a call from the manager on his return from holiday.
I said I'm considering replacing my car so I asked for a valuation. It was not done. I was shocked, when I asked why the valuation had not been carried out, to be told "we're not really interested in 42,000 mile cars"...! Now looking at Audi instead
Barons Stansted have looked after my BMWs for the past 5 years, and I've never had an issue with them. Prompt, courteous, keep you posted on progress and pleasant surroundings (and coffee) if you decide to wait on site for your vehicle.
Treated with courtesy.
Barons service department always efficient and easy to deal with.
Service was expensive and took longer than planned. Big delay picking it up and although it had been washed it had not been dried so covered in water marks
Because I was completely satisfied
Barrons were expensive and didn't do all the work requested. My wife was quoted £120 for SatNav update. Sytners have installed the latest required USB stick - which doesn't need an access code as stated by Barrons - for £50
The only reason why I have not given 5 stars is because on arriving at service reception all 3 staff were on phone calls of some description but for at least 2-3 minutes not one looked up and even acknowledged me. I was disappointed with this.
Waiting time for a courtesy car is excessively long. I have had to wait two months and one month on separate occasions this year.
prompt service and a reasonable price
Efficient, reasonable price and quality, very courteous staff- especially by the service reception lady (sorry, I forgot her name) managing my car service that day - 25 July 2019
The service personnel are very courteous and helpful. However, as with all main dealers, you are very expensive.
Picking car up monday morning. There was an assumption i was dropping it off that caused 10 mins of confusion due to missing paper work. Slightly annoying when pulling off that all four tyers had different pressures which i needed to rectify myself
Know what to expect, accommodating staff
Despite booked long in advance for an MOT and dropped in at 7:30am at about 4:45pm I was told it had just gone in for the MOT and asking me to collect it the next day. It then wasn't washed. Also, the rear wiper blade was then missing.
See above. Very poor and disappointing BMW service. Courtesy car was an X1. This was EXTREMELY filthy externally and internally. Crumbs and grease everywhere, huge lump of chewing gum trodden into floor mat. Many pictures taken in disbelief.
My car wasn't done on the same day, the things I rang up to prebook weren't completed. I had to ring consistently to get an update. I was asked if I wanted my car cleaning- this wasn't done either.
Summed up in brief Barons Stanstead is a fantastic friendly representation of a premium Brand, coupled with high professionalism from Suzanne and the rest of the service team.
Service manager did his best to quickly identify the fault but no acknowledgement that the fault may have developed disturbance of the shaft during fluid change. Service call centre hopeless, offered 8th August, 17 days away.
Efficient and friendly. Fitted recall in at same time without my asking. Organised loan car at short notice.
As above - Very pleased that technician spotted a bulged tyre which was replaced at once.
Carried out last repair OK.
Because it's fact
Service good , but didn't fix issue and having to return car. Also availability of courtesy car poor.
I book my husbands car in for an oil change but they carried out a full service with out letting me know then gave me a hefty bill
Did all that was asked for, courtesy car was not available so they drove me home
Car taken in at 7:30, didn't go into garage till 15:30, no phone call and did not fix 2 issues highlighted. Rubbish service
Very knowledgeble staff, easy to book. Always advise you of the progress of your vehicle. Cannot fault them.
Although it took 3 booked visits for the right part to be delivered the employees who dealt with my disquiet and frustration were both understanding and most apologetic so dealt with the problem extremely well. The attention from Ian was exemplary !
On the day you would have received 5 stars barring the booking issue
I brought my vehicle in for a parts recall and replacement. I had had intermittent problems with the sunroof and asked Barons to investigate. I was told this may take up to an hour but i would only be charged for time spent. I was billed £100.
Smooth service and kindly looked after the car for a week whilst on holiday - thanks
Barons had our car for three whole days. During this time they managed to carry out a two hour service, and fit new seals on the rear lights. An amazing work rate!
The overall service was great, from when we first walked into the showroom and meeting Jack Johnson, to Jack Benstead taking us for a test drive and to Simon Hewson closing the deal, was just a good purchasing experience for us.
A very enjoyable experience with a good level of detail in explaining how to get the best out of the car.
The car I was told I had bought did not come through. I was told a week before it was supposed to turn up that the other dealer retracted the offer of letting them have it. This was despite being told by the dealer this was definitely my. Very poor
Hannah was brilliant in Baron's Bishops Stortford
Excellent engagement from sales person Stuart Taylor at Barons Stansted. Attentive and available when needed.
Could not fault the standard of service and the attentiveness of the staff.